Job Details
Position: Information Point Supervisor; Humanitarian Crisis Management Project (HCMP), Contractual
No of Vacancy: N/ A
Job Description/Responsibilities:

Supervise information point team and accountable for information management
Delegate responsibilities to information point team
Set up information point at designated location for 6 days a week and keep the record of feedback and complaints in logbook
Refer complaints and feedback in line with established referral processes and compile reports on complaints and feedback received
Share key messages and information verified by UNHCR
Ensure outreaching to the community hence promoting the awareness of the information point in the area of operation
Ensure a locked suggestion box is set up for any written/ confidential issues
Establish ‘Knowledge bank’ that will lay down foundation in providing updated FAQs, and relevant information for the different locations as needed
Monitor necessary information for the community and provide life-saving message/ initiate awareness session when necessary
Share updated reports from information points daily, weekly and monthly
Assist management in the formulation of HCMP’s overall strategic direction
Educational Requirements:
Masters/ Bachelors in Social Work/ Psychology or relevant professional fields from any recognised national/ international university/ institutions with minimum 2nd class/ division in all academic examination.
Experience Requirements:
Minimum 2 years of work experience is required. Experience to work with vulnerable communities will be added advantage
Additional Job Requirements:

Being “inside “the community by working closely with the established community structure as well as working with Imams, teachers, Mahzis, women groups, youth groups, persons with disability, among others
Have experience to manage team
Ability to coordinate with partners
Ability to manage team, work under pressure, be flexible in challenging situation, excellent interpersonal skills
Have fluency in English/ Bangla/ Chittagonian language
Age Range: N/ A
Salary Range: Negotiable
Other Benefits:
Festival Bonus, Life and Health Insurance, and others
Job Location:
Cox’s Bazar
Other Way to Apply:
You may also send your detail and updated CV mentioning the position name in subject line to
Last Apply Date: 18/Feb/2018