Job Details
Position: Customer Service Advisors
No of Vacancy: N/A
Job Description/Responsibilities:
MAJOR RESPONSIBILITIES On Call:
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Meet personal/team qualitative and quantitative targets.
To resolve customer queries at first point of contact.
Seize opportunities to upsell products when they arise.
Manage all customer issues that arise from the bank mail platform within the accepted timeline as set in the service standards.
Able to identify customers’ needs, clarify information, research every issue and providing solutions.
Manage all customer complaints and queries and ensure all complaints are closed within 24hrs and customer feedback given and escalating issues appropriately.
To meet performance goals and objectives.
Providing a high level customer service through a positive attitude, an efficient and adaptable approach and polite, caring and professional telephone manner.
Greeting all customers immediately meeting our Service Excellence Pledge standards.
Provide Statement printouts and check copy requests.
Refers the customer to the appropriate department for further assistance.
Know the features and benefits for bank products and services.
Effectively sell and cross sell the services and accounts offered by the Bank. Be able to maintain a pleasant, helpful demeanor toward customers and personnel. Purpose
Managing incoming calls and customer service inquiries
Attend to all Customers (Both walk-in and on phone)
Capture Customer complaint
Support CI branches with all customer service related Issues
Educational Requirements:
Bachelor’s Degree in Sales, Marketing, Finance and Business
Experience Requirements:
At least 5 years of progressive work experience, 3 of which must be directly involving sales and marketing in banking institutions or any other related business entity.
Additional Job Requirements:
Age Range: N/A
Salary Range: Negotiable
Other Benefits:
Job Location:
BRAC UGANDA Finance Limited
Other Way to Apply:
Interested candidates must submit their application letter, Curriculum Vitae, All Scanned copies of academic /other supporting documents, IN PDF FILE. In total, there must only be a maximum of 2 attachments and send to hr.bracmfug@brac.net. Only soft Copy applications addressed to the Head of Human Resources and Training BRAC Uganda Finance Limited mentioning the job title as the Subject Not Later than Friday 15 February 2019. Female candidates are particularly encouraged to apply.
Last Apply Date: 15/Feb/2019