Career Opportunity

BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. The organisation was founded in Bangladesh in 1972 and acts as a catalyst, creating opportunities for people to transform their lives. BRAC believes in integrity, inclusiveness, effectiveness, and innovation in all areas of work. BRAC uses an integrated model to change systems of inequity, through social development programmes, humanitarian response, social enterprises, socially responsible investments and a university. It operates in conflict-prone and post-disaster settings in 11 countries across Asia and Africa.

BRAC is a global leader in developing cost-effective, evidence-based programmes, and has been ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor.

BRAC has been working in Cox’s Bazar for the last 35 years including with the Rohingya population from previous influxes and has implemented a holistic, multi-sector response. Since 25th August 2017 to till date, nearly a million forcibly-displaced Rohingyas fled to Bangladesh from Myanmar. They require immediate, ongoing humanitarian services to address their basic needs. Besides this, 3, 35,500 Bangladeshi host community members are also suffering as their land is currently being occupied by the displaced Rohingya people which is badly affecting their livelihood and other services. BRAC’s work includes an initial phase of focused services to address the most urgent needs of the stated communities. Now, in organized phase, BRAC is deepening this sectoral response with a focus on integrating disaster risk reduction into its regular interventions by following a humanitarian-development approach.

Initiatives on Disaster Risk Reduction, Shelter and NFI, Protection, WASH, Health and Nutrition, Communication 4 Development, Agriculture and Environment, Site Management, Livelihood and Education are planned and implemented in close coordination with the Government of Bangladesh and other partners through the Inter Sector Coordination Group. We are pursuing an adaptive, phase-wise strategy that sequences interventions to provide integrated services to everyone affected by the crisis.

BRAC is actively implementing comprehensive interventions designed to meet the immediate needs of vulnerable people, while supporting them to build skills, resilience and awareness that will facilitate their long-term wellbeing as the situation evolves in partnership with the Government of Bangladesh, UNHCR, IOM, UNICEF, WFP, Australian Aid, the Government of Canada, the Netherlands, World Memon Foundation, Bill & Melinda Foundation, Open Society Foundations, The Global Fund, Avaaz Foundation, Novo Foundation, Hilton Foundation and Philips Foundation including a cohort of other stakeholders.

The BRAC Humanitarian Crisis Management Programme (HCMP) team is one of the biggest in Cox’s Bazar, working in 13 sectors and working groups, 30 camps, and host communities. We have over 2,500 staff and around 3,000 volunteers providing essential services from primary health care and nutrition, learning, skill development and psychosocial counselling, to building latrines, shelters and community gardens. We provide site management in 3 camps, where we support the government-appointed Camp-in-Charge in administering and coordinating services.



Head of Operations (Contractual); Humanitarian Crisis Management Programme

Job Description/Responsibilities:

  • Strengthen BRAC's response to the FDMNs through operational and administrative support to humanitarian programme staff and partners in the field.
  • Liaise with management to make decisions for operational activities and set strategic goals.
  • Plan and monitor the day-to-day activities to ensure smooth progress.
  • Supervise staff from different departments and provide constructive feedback and evaluate regularly the efficiency of business procedures according to organisational objectives and ensure improvements.
  • Review financial information and adjust operational budgets to promote cost efficiency & effectiveness and revise and/ or formulate policies and promote their implementation.
  • Monitor recruitment and deployment of operational staff and plan for capacity development, ensure staff handovers are conducted and plan for transition/ integration.
  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan and ensure accountability mechanisms are in place for community and stakeholder feedback.
  • Evaluate overall performance by gathering, analysing and interpreting data and metrics and ensure that the programme runs with legality and conformity to established regulations.
  • Promote and implement sound governance principles and the implementation of best practices, capacity building and training for members of the HCMP operation team.
  • Establish operation team protocols where sector leads identify and report where external actors are delaying/ preventing implementation.
  • Ensure risks limiting achievement of objective to quality criteria are reported and rapidly addressed.
  • Prepare capacity building plans and performance management systems to develop the requisite competencies in staff to ensure ongoing sustainability and quality.
  • Establish and maintain constructive working relationships with other NGO’s, UN agencies, host communities, bilateral and multilateral donors, and other stakeholders including the military if necessary.
  • Supervise and provide an effective guidance to all activities of site management and DRR sector for the betterment of programme objectives.
  • Lead, manage and motivate the relevant staff members, ensuring they have clear work plans and objectives and receive quarterly supervision and review.
  • Ensure all operational staff receive the relevant training and support required to enable them to undertake their responsibilities effectively in line with both external and internal project management systems.
  • Ensure individuals and operation teams understand and agree to work to the overall goals, specific objectives and quality standards.
  • Initiate programmes in host communities in line with the Comprehensive Refugee Response Framework (CRRF), identified needs and government priorities.
  • Ensure that different sectorial activities are implemented in a coordinated and integrated manner.
  • Ensure all emergency personnel understand and carry out their duties in accordance with humanitarian principles, core values, the Code of Conduct and SPHERE.
  • Ensure with the Administration and Logistics activities are in time and appropriate establishment of all logistics infrastructure (warehousing / transport / distribution) and associated operating / management /monitoring systems.
  • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
  • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
  • Follow the safeguarding reporting procedure in case any reportable incident takes place and also encourage others to do so.



Educational Requirements:

Bachelors/ Masters in any discipline from any recognised university/ institution with minimum 2nd division/ class or equivalent GPA/ CGPA in all academic examinations.


Experience Requirement:

Minimum 12 years of experiences in the field of programme operations and programme management. 

Additional Requirements:

  • Excellent organisational and leadership skills.
  • Able to work in collaboration with partners/ stakeholders e.g. UN, INGO/ NGO, Government, etc. 
  • Understanding of conduct need assessment and risk assessment to inform programme planning and delivery.
  • Knowledge of managing humanitarian programmes, and an understanding of relevant issues, especially conflict management.
  • Have effective programme and people management skills with strong competencies in teamwork and partnership.
  • High level of managerial experience including managing multi-million dollar budgets.
  • Expertise in complex decision making, leading a multi-disciplinary and multi-national team under difficult circumstances.
  • Experience in building relationship, fostering inter-agency coordination and experience of representing an organisation to external parties and advocacy.
  • Experience of M&E and beneficiary accountability systems in large multifaceted programmes.

Age: N/A


Salary & Benefits


Other Benefits: As per the organisation’s policy

Job Location: Cox's Bazar

Last Apply Date: 16/Jul/2020

BRAC believes every one of its employees, suppliers, downstream partners, visitors, clients and community including children, youth and vulnerable adults that come into contact regardless of age, race, religion, gender, disability or ethnic origin has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We guarantee assessment of candidates with disabilities who meet the essential requirements. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in disqualification of candidature.

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Or You may also apply through bdjobs.com or send your updated CV to resume@brac.net by mentioning the name of the position “Head of Operations” in the subject line.