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Career Opportunity

BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. The organisation was founded in Bangladesh in 1972 and acts as a catalyst, creating opportunities for people to transform their lives. BRAC believes in integrity, inclusiveness, effectiveness, and innovation in all areas of work. BRAC uses an integrated model to change systems of inequity, through social development programmes, humanitarian response, social enterprises, socially responsible investments and a university. It operates in conflict-prone and post-disaster settings in 11 countries across Asia and Africa.

BRAC is a global leader in developing cost-effective, evidence-based programmes, and has been ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor.

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Position

Stakeholder Experience Manager, Development and Delivery, Learning and Leadership Development


Job Description/Responsibilities:

  • Meet with stakeholders on regular basis to manage relationship, market and brand Learning and Leadership Development unit and collect any need from programs
  • Follow up with supervisors and program heads / top management after any workshop is completed. Collect measurement tools from content development team and execute measurement and impact of workshops with supervisors and top management
  • Organize focused group discussions with programs to create awareness of our products and also discuss challenges and / or improvement areas on our service delivery
  • Design and rollout regular communication / newsletter on social media, whatsapp, groups, etc. to highlight our products and services
  • Prepare a relationship management calendar and involve Head / Director to visit, email, phone call respective stakeholders at different times
  • Design assessment tools to measure level of skill / knowledge of participants
  • Design and implement tools for measuring impact, usefulness and effectiveness of learning: 1. Participants learning, 2. Supervisor measurement tool, 3. Stakeholder measurement tool
  • Assist and support content development team with research on developing content
  • Assist and support delivery team in facilitation trainings and workshop
  • Research on modern methods of facilitation and delivery to improve experience of participants
  • Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
  • Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
  • Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

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Requirements

Educational Requirements:

  • Graduate in any discipline from any recognised university


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Experience Requirement:

  • 3-5 years of experience in customer experience management or key accounts management. Excellent know-how on relationship management ways to measure and implement highest customer satisfaction level. 


Additional Requirements:

  • Post-graduation Diploma in Human Resource Management (PGHRM) will be an added advantage
  • Certification on customer experience management, key account management and / or relationship management
  • Excellent in communication and presentation Skill
  • Key accounts management
  • Customer experience management
  • Partnership Building and relationship management
  • Idea generation, innovative and creative problem solving
  • Excellent in research on internet
  • Patient, emotionally intelligent and ability to manage diverse groups of participants

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Salary & Benefits

Salary:Negotiable

Other Benefits: Festival Bonus, Contributory Compulsory Provident Fund, Gratuity, Health and life Insurance and others

Job Location: BRAC Head Office

Last Apply Date: 06/Mar/2021

BRAC believes every one of its employees, suppliers, downstream partners, visitors, clients and community including children, youth and vulnerable adults that come into contact regardless of age, race, religion, gender, disability or ethnic origin has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We guarantee assessment of candidates with disabilities who meet the essential requirements. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in disqualification of candidature.

Join the world's biggest family

Or you may apply through bdjobs.com or send your updated CV to resume@brac.net mentioning the name of the position in subject line.